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Shipping and Delivery

Oumaima Guidelines

Free Shipping on Orders over $250

We offer free USA & International shipping on all orders over $250 USD!

Shipping Methods

Domestic orders - USA Standard (3-8 Business days) - $6.99 USD

Domestic orders - USA Express (1-2 business days) - $13.99 USD

International orders - Standard (7-21 Business Days) - $16-20 USD

International orders - Express Shipping (3-5 business days) - $28-35 USD

Shipping is quicker than listed in most cases.

NOTE: If you can't seem to ship to your country with the website - Please email us which country you'd like to add & we will add it so you can shop! info@oumaimaswim.com

Countries

We offer worldwide shipping. If you're unable to order from the country you're in - please message us on IG or email us at info@oumaimaswim.com - we can then add your country to the website & make shipping available for you!

U.S.A

Standard Shipping & Handling (3-5 Business Days) - $6.99 USD

Express Shipping & Handling (1-2 Business Days) - $12.99 USD

Free Shipping on orders over $250 USD

Canada & Mexico

International orders - Standard (7-21 Business Days) - $16-20 USD

International orders - Express Shipping (3-5 business days) - $28-35 USD

Free Shipping on orders over $250 USD

UK & EUROPE

International orders - Standard (7-21 Business Days) - $16-20 USD

International orders - Express Shipping (3-5 business days) - $28-35 USD

Free Shipping on orders over $250 USD

Middle East & UAE

International orders - Standard (7-21 Business Days) - $16-20 USD

International orders - Express Shipping (3-5 business days) - $28-35 USD

Free Shipping on orders over $250 USD

Duties & Taxes

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. OUMAIMA SWIM LLC will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

Cancellations and Changes

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please contact our customer service team at info@oumaimaswim.com with your change request details included in the email.

Please note our customer care team works on a different time zone to some of our online store locations.

Ordering

After you place your order via our website, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our customer service team at info@oumaimaswim.com

Tracking

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email please check your Junk Mail or Spam folder, as it may have been received there, if not please contact our customer service team at info@oumaimaswim.com

All USA orders will be shipped with UPS, USPS or DHL. You will receive a tracking number within one business day of your order being dispatched. 

All International orders will be shipped with USPS, UPS or DHL Express or Standard. Once we hand over your order to the handler and provide you with the tracking number, your items are now in the hands of the shipping carriers. 

Pre Orders

Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please contact our customer service team at info@oumaimaswim.com

All orders with pre-order items will be held and all items will be sent together. Please place an additional order if you need in stock items immediately.

PO Boxes

We cannot ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number.

For this reason, we cannot leave packages unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.

Shipping and Delivery FAQS

How do I check my order status?

Via the tracking details sent at shipping confirmation.

You can also view your order details our website homepage - there's a personal account icon in the top right next to your 'cart' - Click on this & enter your email. You will receive a code to log in.

Once you log in you'll see your order.

You will need to use the same email address you used to order from Oumaima for this to work.

If you have any issues with this please feel free to email us at info@oumaimaswim.com !

Can I cancel my order?

If you need to change your order, please contact us immediately and we may be able to facilitate this. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

Do I have to pay duties and taxes on top of my order?

Yes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. OUMAIMA SWIM LLC will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

My package is taking longer than expected, what should I do?

Unfortunately we cannot guarantee that you will receive your package within the time frame expected.

At times delays can occur which are outside OUMAIMA's control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information.

Following this the customer care team can assist with any unanswered questions at info@oumaimaswim.com

On our website homepage - there's a personal account icon in the top right next to your 'cart' - Click on this & enter your email. You will receive a code to log in.

Once you log in you'll see your order & can see your shipment updates.

You will need to use the same email address you used to order from Oumaima for this to work.

My package is lost what should I do?

Once the package leaves our warehouse it is in the hands of the selected shipping carriers. We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. OUMAIMA does not hold responsibility for damaged, lost or stolen packages.

Can I change the address of my order?

We are unable to re-direct orders once they have been dispatched, so please triple check all details are entered correctly in the checkout!

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